Customer Identification

Customer identification means identifying the customer and verifying his/her/its identity by using reliable, independent source documents, data or information.
(1) Any person fulfilling account opening requirements may, upon agreeing to comply with the prescribed rules, as mentioned hereunder, open a Savings Bank Account, provided she/he furnishes proof of identity and proof of address as required by the bank. The Applicant will need to furnish proof of identity and proof address by way of the following:

(A) Proof of identity (any one of the following with authenticated photograph thereon):

(a) Passport.
(b) Voter ID card.
(c) Govt. / Defence ID card.
(d) Islanders card.
(e) ID cards of reputed employers.
(f) Driving Licenses.
(g) Letter from a recognized Public Authority / Public Servant / Pradhan.

(B) Proof of current address (any one of the following):

(a) Ration card.
(b) Credit card statement.
(c) Salary slip.
(d) Income / Wealth tax assessment order.
(e) Electricity bill.
(f) Telephone bill.
(g) Statement of bank account.
(h) Letter from reputed employer.
(i) Letter from any recognized authority.
(2) For opening ‘No frill Savings Bank accounts’, two photographs of the applicant and self-certificate of address will be necessary. Balances in these accounts at any point of time should be limited to Rs. 5000 in a year. As and when the balance or total transactions exceed these limits, Bank will treat the account as a regular account and ask account holder to comply with normal know your customer procedure.


The officer responsible for opening of accounts should scrutinize the originals of the photo ID/address documents and satisfy himself / herself about the prima facie authenticity of the same. Photocopies of these documents should be authenticated by the officer and kept along with the account opening form.