Frequently Asked Questions (FAQs)
The stipulated minimum balance needed to open an account:
a. Rs. 200 for Saving Bank account.
b. Rs. 500 for Saving Bank account with ATM.
c. Rs. 2000 for Current account with ATM.
All the term deposit accounts require minimum balance to be maintained except no frill accounts.
Only savings bank a/c and current a/c include a free ATM card (to be issued separately after the request of the customer)
Security verifications can be performed only for residents of India. Therefore, all new applicants must have a valid Indian address.
All applicants for individual accounts and joint with right of survivorship accounts must be at least 18 years old in exception to above 12 years children Saving Bank account. However, in case of minor accounts the parents / guardian should seek proper guidance from the concerned Branch of the bank.
For opening account, Download the form from Download Center, Complete the form and Visit your nearest branch in person.
For the purposes of availing of the facilities of opening and maintenance of bank accounts and investments in shares / securities in India A foreign citizen (other than a citizen of Pakistan or Bangladesh) is deemed to be of Indian origin, if, he, at any time, held an Indian passport, or he or either of his parents or any of his grand parents was a citizen of India by virtue of the Constitution of India or Citizenship Act, 1955 (57 of 1955).
Persons who go abroad for
a. Tourism as Tourists
b. Business Promotion
d. Medical Treatment
e. Sports or Cultural Activities
Indians or persons of Indian Origin residing in Nepal / Bhutan
Crew members working for Shipping / Airlines Companies posted in India.
Automated Teller Machine is a computerized machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.
The ATM cards issued by Andaman & Nicobar State Cooperative Bank Ltd. can only be used for Cash withdrawals from the designated ATMs.
ATMs may have many services / facilities such as:
a. Mini / Short Statement.
b. Cash withdrawal (Rs. 20,000 only per day)
For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN).
PIN is the numeric password for use at the ATM. The PIN is separately mailed / handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use. The PIN number should not be written the card, card holder etc as in such cases the card can be misused if card is lost / stolen.
The customer may contact the card issuing bank branch and apply for retrieval / issuance of a new card. This procedure is applicable even if the card is sucked in at another bank’s ATM.
The customer may contact the card issuing bank’s branch immediately on noticing the loss so as to enable the bank to block such cards.
Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card.
a. Maximum Cash withdrawal limit (Rs. 20,000/- only per day).
b. Minimum Cash withdrawal limit (Rs. 100/-)
What should be done in case during the cash withdrawal process, cash is not disbursed by the account gets debited for the amount?
The customer may lodge a complaint with the card issuing bank’s branch. This process is applicable even if the transaction was carried out at another branch ATM.
As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of 12 working days.
a. Change the PIN when you receive the card / PIN
b. Do not write down the PIN on the card or the cover
c. Do not operate ATM in the presence of others
d. Do not send a proxy to operate ATM on your behalf
In the customer forget ATM pin, he should contact the card issuing branch for the Duplicate Pin.
If the card is lost, it should be hot listed at the earliest to avoid further withdrawals using the card.
Contact the toll free number ……………………. for hot listing and furnish the following particulars:
a. Name of customer
b. Account Number
c. Card issuing branch
d. Card number (if available)
Contact the card issuing branch